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FAQ

  • When will my item(s) arrive?

Any items processed before 12.00pm will normally be sent out on the same day.
Items purchased after 12.00pm will be dispached the following morning.
Smaller items are sent by Royal Mail 1st class service and will arrive the next working day.
Larger items which are sent by Royal Mail parcel service or courier may take up to 3-5 days to arrive depending on size and weight.
  • Do you accept returns?

Under the Distance Seller Regulations, goods can be returned within seven days of reciept in original packaging and in the condition in which they were purchased.
Goods which are faulty and are in original packaging and condition can be returned to us.
Please e-mail us prior to returning the item(s) to arrange delivery.
  • Do you post Internationally?

All our products can be posted internationally, however some larger items will incurr additional charges due to weight restrictions.
  • Can I ring for advice or place an order over the phone?

Please feel free to call us for any advice you may need on a certain item, or help making a decision.
James is a qualified instructor and guide and will be happy to point you in the right direction.
  • Can any items not found on the site be ordered?

We obviously hold a large quantity of stock in our stores, but anything not in stock can usually be ordered on a next day basis. Any items not found in our shop can almost certainly be ordered in specifically. Call us for more information.